HiClaas Refund Policy
Partygoer Refund policy
Our policy is valid for a period of 48 hours from the date and time of your event. If your host did not show up or pay for the described services, you can ask for a refund. If the period of 48 hours has lapsed since the event date and time, we can't, unfortunately, offer you a refund.
Host Responsibilities and Reimbursement to the Partygoer
If you are a Host, you are responsible for ensuring that the Table you list on the HiClaas Platform are accurately described in the Listing description, safe, a valid venue (business establishment) where bottle service is offered, and do not present an issue for the Partygoer, as specified in these terms and in the Refund Policy Article. During an event, Hosts should be available, or make a third-party available, in order to try, in good faith, to resolve any issues or other Partygoer issues.
If you are a Host, and if HiClaas determines that a Partygoer has suffered an Issue related to a Table listed by you, HiClaas either reimburses that Partygoer (up to their Total Fees) or provides an alternative venue to the Partygoer. You agree to reimburse HiClaas up to the amount paid by HiClaas within 30 days of HiClaas’s request. If the Partygoer is placed in an alternative Venue, you also agree to reimburse HiClaas for reasonable additional costs incurred to place the Partygoer. You authorize HiClaas Payments to collect any amounts owed to HiClaas by reducing your Payout or as otherwise permitted pursuant to the Payments Terms.
Contacting us If you would like to contact us concerning any matter relating to this Refund Policy, you may do so by filing a dispute on the Manage My Listing page.
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This document was last updated on December 31, 2019